Refund policy

At Philofer, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, our Return & Refund Policy makes it simple and fair.

1. Eligibility for Returns

• Returns are accepted within 7 days of receiving your order.

• Items must be unused, unworn, undamaged, and in their original packaging.

• Sale, discounted, or clearance items may not be eligible for returns unless they are defective.

2. Non-Returnable Items

• Shoes that show signs of wear.

• Customized or special-order products.

• Items returned without original packaging or labels.

3. Refund Process

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original method of payment (bank transfer, card, or wallet) within 7–14 business days.

• Shipping charges are non-refundable.

4. Exchanges

• Exchanges are subject to product availability.

• If the requested size or style is unavailable, a refund will be issued instead.

5. Damaged or Wrong Items

• If you receive a defective, damaged, or incorrect item, please notify us within 48 hours of delivery.

• We will arrange a replacement or refund at no additional cost.

6. Return Shipping

• Customers are responsible for return shipping costs unless the item was delivered damaged, defective, or incorrect.

• We recommend using a reliable courier service and keeping proof of postage.

7. Policy Updates

Philofer reserves the right to update or change this Return & Refund Policy at any time. Updates will be posted on our website.