Shipping policy

At Philofer, we strive to deliver your orders quickly and safely. Please review our Shipping Policy to understand how we process and ship your purchases.

1. Order Processing

• Orders are processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Within Pakistan

• Standard delivery time is 3–7 business days depending on your location.

• Delivery charges will be calculated at checkout and may vary by region.

• Free shipping promotions, if available, will be mentioned on our website.

3. International Shipping

• International delivery is available to selected countries.

• Delivery timelines vary between 10–21 business days, depending on the destination and customs clearance.

• Customers are responsible for any customs duties, taxes, or import fees charged by the destination country.

4. Order Tracking

• Once shipped, you will receive a tracking number via email or SMS to monitor your order’s status.

5. Delays

• While we aim to deliver on time, delays may occur due to courier issues, customs, or unforeseen circumstances.

• Philofer is not responsible for delays beyond our control.

6. Damaged or Lost Packages

• If your order arrives damaged, please notify us within 48 hours of delivery with proof (photos).

• For lost packages, we will assist in filing a claim with the courier. Resolution may take additional time depending on the courier’s process.

7. Policy Updates

• Philofer reserves the right to update or modify this Shipping Policy at any time. Changes will be posted on our website.